It is important to us that you are satisfied, which is why we try to be as accurate, fast and reliable as possible from order to delivery. In fact, during all the stages of the purchasing process on W.S. Srl you are provided with all the useful information, from productavailability to deliverymethods , so that the service we offer you is 100% complete.

Availability

On the detail page of each product you will always find information on whether the item is available and the expected delivery date (which may vary depending on the payment method chosen).

TheAvailability levels of a product are:

Available: The product can be ordered now and you will receive it within the specified delivery time or you can pick it up at one of our collection points of your choice.

Incoming: These are preview products or products that are finished and have to arrive. You can still order it, itwill be shipped as soon as the product arrives in stock.

Delivery time

What happens to your order a moment after you have purchased on www.capuacashmere.it from W.S. Srl:

Product delivery times vary according to the article ordered by the Customer and the deliverymethod chosen by the same. The times indicated for the delivery terms are merely indicative and are in no way binding for W.S. Srl. Using express courier transport, delivery is expected to take 1/5 working days from the time of order. In any case, the data sheet of the individual product explicitly indicates the estimated delivery time. For products where the data sheet indicates 24/48 hour delivery times, the indications given below apply:

A) Day 0 (receipt of order)

the back office processes orders received by 1 p.m., otherwise they are processed the following day. The same applies to orders received on Saturdays, Sundays or public holidays: they will be processed on the first working day after the order was placed.

The order is processed according to the payment method chosen:

- if the payment method chosen is PAYPAL or COD, the order will be processed the same day.

- if the method of payment chosen is BANK TRANSFER, the order will be processed when the credit is shown on the bank account of the Company W.S. Srl.

- if the payment method chosen is CREDIT CARD, the order will be processed after 24 hours.

The order is transmitted to our warehouses by 18.00 hours.

B) Day 1 (Courier Forwarder)

The day after the order is placed, the courier forwarder will collect the goods from our warehouses by 6 p.m. The courier will be given the Accompanying Invoice containing the place of destination and any notes entered in the order.

At the same time as collecting the product, an e-mail will be sent to the customer containing the Shipment Number; this will allow the customer to follow the delivery status and estimated times in real time on the Courier Forwarder's website.

All Capua Cashmere shipments are taken over and managed by Idir Logistica Srl.

C) Day 2 (delivery of goods)

The product will be delivered to the address given when the order is confirmed.

Shipping costs

Shipping is always free.