Who can and how to activate withdrawal?

The right of withdrawal is regulated by Legislative Decree 206/2005 if the customer-consumer (i.e. a natural person who buys the goods for purposes not related to his professionalactivity , or does not make the purchase by indicating in the order form a reference to VAT) has the right to terminate the purchase contract for any reason. To exercise this right, the customermust send W.S. Srl a communication within 14 calendar days of receipt of the goods.

In case of return, the product(s) must be sent to:

W.S. Srl, Via Carlo Poerio 91, Naples (NA), 80121 

andmust indicate the PRODUCT CODE and the accompanying invoice number. If the right of withdrawal is exercised, the Seller shall refund all payments received from the Customer, including any delivery costs incurred by the latter.

N.B.: Customers purchasing with a VAT number cannot exercise the right of withdrawal.

Modalities of withdrawal

The right of withdrawal is in any case subject to the following conditions (Article 67 of the Consumer Code): if the goods have been delivered, the consumer must return them or place them at the disposal of the professional or the person designated by him, in accordance with theprocedures and time limits laid down in the contract. The deadline for returning the goods may not be less than ten working days from the date of receipt of the goods. For the purposes of the time limit, the goods shall be deemed to have been returned at the time when they are handed over to the accepting post office or the forwarding agent. For contracts concerning the sale of goods, if the goods have been delivered, the substantialintegrity of the goods to be returned is an essential condition for the exercise of the right of withdrawal. It is in any case sufficient that the goods are returned in a normal state of preservation, in that they have been kept and possibly used with the use of normal diligence. The only costs payable by the consumer for exercising the right of withdrawal under this article are the direct costs of returning the goods to the sender, where expressly provided for in the contract. Where the right of withdrawal is exercised by the consumer in accordance with the provisions of this Section, the trader shall be bound to reimburse the sums paid by the consumer, including any sums paid as a deposit. The reimbursement shall be made free of charge, as quickly as possible and in any event within 14 calendar days from the date on which the trader has become aware of the consumer's exercise of the right of withdrawal. The sums shall be deemed reimbursed within the time limits if they are actually returned, dispatched or re-credited with a value date not later than the expiry of the period indicated above. If payment has been made by means of bills of exchange, these must be returned if they have not yet been presented for collection. Any clause providing for limitations on the reimbursement to the consumer of sums paid as a consequence of the exercise of the right of withdrawal is null and void. Where the price of a good or service covered by a contract covered by this Title is wholly or partly covered by credit granted to the consumer by the trader or by a third party on the basis of an agreement between the trader and the consumer, the credit agreement shall be deemed to be cancelled automatically without any penalty if the consumer exercises his right of withdrawal in accordance with this Article. The trader shall inform the third party providing the credit of the consumer's exercise of his right of withdrawal. Any sums paid by the third party who has granted the credit in respect of the goods or services up to the time when he becomes aware that the consumer has exercised his right of withdrawal shall be refunded to the third party by the trader without penalty, without prejudice to the payment of statutory interest accrued.